Frequently Asked Questions

Account Assistance

Customer verification is our direct obligation as a payment provider according to the KYC and AML requirements, as well as an inherent security measure. It is absolutely essential due to numerous cases of Internet fraud and the targeting of this industry by thieves and organized crime gangs. We have to deal with auction fraud, identity theft and phishing all the time and, since payments in digital currency are non-refundable, it is near impossible to retrieve stolen funds after a crime has taken place.
No, you should create additional wallets rather than open a new account. This will have the same effect in terms of new possibilities, for example, to separate two independent businesses.
Once you enter all the information in your profile and upload supporting documentation, double check everything and make sure your documents meet the verification requirements. Then you need to Request Verification on the Verification page in order to place your request in the queue, additionally you can always go with the Express Verification option. Your request will be reviewed according with the regular or express queue position (within business hours). Please keep track on the verification request via support desk and provide corrections/additions to your profile information once asked to (use the automatically created verification ticket to communicate). We kindly ask you to avoid creating another support request to expedite your verification as it will only result in a delay in responding.
Please complete your account Verification by uploading photocopies of your documents. If your account is already verified and you current limits are exceeded, please contact Support Service to find out how to increase the limits.
Login to your Weezzo account and on the Add Money page proceed with a Wire Transfers option.
Depending on the document type, proceed to the appropriate section on the Verification page and upload your documents. Update your personal information if needed in accordance with the documents you upload. We do not accept any documents via email or fax.
First of all you need to add your cell phone number to your Weezzo Profile » Phones section. Complete verification by entering a code. If you are experiencing difficulties receiving SMS messages on your mobile phone at your current location please click on Verify your phone.
Weezzo account type (Personal/Business) can be selected on the Weezzo account type page.
In order to get your Weezzo account verified you need to complete all the required verification steps. Please refer to the Video Tutorials if you would like to receive step-by-step instructions.
Your Weezzo account ID is displayed in your account next to your avatar and under your name - in the upper left corner.
Please make sure your verification request is submitted by checking if the automatic verification ticket is assigned to your profile. Login to the support desk and check Weezzo Account Verification and/or Weezzo Address Verification tickets for new messages, comply with the requirements mentioned by our specialists and add your reply. This way you ensure yourself a smooth verification process.
According with Weezzo Legal Agreements we have to request additional confirmation documents on a regular basis as well as in certain cases of financial activity.
Express verification is a paid service which guarantees that your verification request will be review in the express queue (within our business hours). Please note that by ordering this service you still need to meet all the verification requirements.
Unfortunately, the user can not change the account ownership type from Corporate to Personal or vise versa. However, please feel free to contact our Support Service for further assistance.
You must notify us if You believe there has been or will be an error, unauthorized transaction, misappropriated or unauthorized use of Your Payment Instrument or You Account, by contacting our Support Service online via the Contact Us page by logging into the Secure Area of your Account. You must give us all the information in Your possession as to the circumstances of any errors, unauthorized transactions and/or misappropriated or unauthorized use of Your Payment Instrument or Account and take all reasonable steps requested to assist us in our investigation. We may provide third parties with information the Company considers relevant in such circumstances in accordance with our Privacy Policy.

Financial / Transaction Related

Please go to the Add Money page to view all possible ways of account top-up.
Please go to Withdrawal page to view all possible ways to withdraw funds.
There are no restrictions on the amount or number of incoming transfers. However, until your profile is Unverified - all transfers are disabled. Once your account is Verified you gain full access to the Weezzo features and outgoing monthly limits may increase up to 100,000.00 EUR. These limits can be lifted furthermore by mailing notarized copies of your documents to our office. In some cases we may assign your account a separate limit category, e.g. as stipulated in a promotional campaign, etc.
It can take up to 3-7 business days to receive an international wire transfer. Also, the bank transfer can not be credited due to the fact that the sender specified incorrect or incomplete banking details (one of the main reasons is that Reference/Details of the payment section containing unique account identifier has not been specified). There's nothing to worry about as the funds cannot be lost in any way. Submit a Request and include the following information: sender beneficiary name, exact date of the transfer, exact amount and currency, account number you sent money to, receiver beneficiary name and comment included with your transfer. Be ready to provide a scanned wire transfer receipt requested at the sender bank. We will use this information to find your payment among all unidentified transfers. In very rare cases, if we won't be able to find a transfer, - sender will need to provide a SWIFT confirmation (requested at the sender bank).
The very first incoming wire transfer is funded in the hold status because of security reasons. As soon as the transfer is cleared and confirmed, operation status will change to completed. In some cases be ready to provide a bank wire trasnfer receipt or the most recent bank account statement.
Please note that all payments and internal transfers (Weezzo e-currency transfers) are instantaneous. Every time the payment is made a unique Weezzo transaction ID is generated and is displayed in your operations history. You can ask for the Weezzo transaction ID as proof of the sent payment or a transfer. Upon receiving Weezzo transaction ID please check your account history (balance) as well. Please note that if Sender refuses to provide you with the Weezzo transaction ID or gives you the fake one - most likely the payment was never made.
Due to security reasons in order to prevent unauthorized operations some of the payment methods (withdrawals via an exchanger) are monitored and processed manually within business hours. If there is no problem with the payment - it is completed as soon as possible. We apologize for any inconvenience caused but we take security very seriously at Weezzo.
With Weezzo you can send a simple cash transfer to any person in the world. In order to perform such a transfer, you have to select Cash Transfer under the Money Transfers tab in your account menu. Specify the recipient's information, location and amount, and complete the financial declaration. Once the transfer is processed, you will get a money transfer number which is necessary for the recipient to pick up the money.
With Weezzo you can receive a simple cash transfer from any person in the world. In order to perform such a transfer, you have to select Cash Transfer in the Account Top-Up section of your account. Find the nearest location and print the cash transfer receipt. Send funds according to the receipt (or ask a third party to send funds). Complete your transfer by entering the provided money transfer number upon sending funds.
Weezzo features full support of both standard wire transfer (account funding, withdrawal, payments, related banking services) and electronic banking systems. Weezzo users can perform transfers in multiple currencies in more than 200 countries worldwide with maximum convenience.
You can not only withdraw funds from your Weezzo e-wallet by wire transfer but also send bank transfers to practically any bank account in the world. Use the bank wire withdrawal form to enter the banking details and specify the beneficiary information. Frequently used banking details can be saved in your Profile for quick access. Select the appropriate transfer priority and charge instruction. Once you confirm the transfer, it will be processed by our bank during business hours.
All electronic transactions in the Weezzo e-currency are final and non-reversible. However, certain additional payment options available to merchants (credit cards, online banking, third-party payment systems, etc.) may have chargebacks and therefore such transfers can have a certain reserve period and be canceled. Please keep this information in mind while planning a payment model for your business.
All electronic transactions in the Weezzo e-currency are final and non-reversible. If you require a refund from a merchant or have another issue, please contact the receiver of funds directly and ask them to send the money back to you.
At the present moment we do not support cryptocurrencies.
Please note that unverified accounts are only for demonstration purposes and have a very limited functionality. In order to fund your account, you first need to be verified.
Please note that unverified accounts are only for demonstration purposes and have a very limited functionality. In order to withdraw funds you need to verify your Weezzo account.
Unfortunately, completed transactions can not be cancelled or reversed. However, if your outgoing payment is in the "hold" status (also sometimes possible with "pending" status) - that means the transaction has not been processed yet and can be reversed. Please contact our Support Service for further assistance..
In accordance with the required financial declaration all outgoing cash money transfers are processed and reviewed manually. Once the transaction and declaration are reviewed by our financial specialists, the "hold" status is removed.
Yes. Credit card processing is now available to Weezzo corporate account owners. Payments processing fees.
Depending on the sender country it can take from 2-5 business days to receive a bank wire transfer on our bank accounts. After that please allow 1-2 business days for it to be processed and funded directly to your Weezzo account. Make sure to double check the banking details and include the payment reference before sending a wire to ensure a smooth transaction experience and save time on processing.
You shall be entitled to a refund of the full amount of any payment transaction authorized by You and initiated by or through a merchant or other third party, provided the conditions applicable to a refund according to the accepted Terms of Service have been met.

General Questions

Yes, we have a multilevel referral program. In fact, if you already have an Weezzo account, you are all ready to start. Every time a member in your downline makes a transfer, you receive a percentage of the fees collected which is deposited directly into your wallet. Click on the following link to find more information about our Referral Bonus Program.
Always check that the website name on the browser location bar begins with (we use only subdomain names). Viruses can be delivered to your computer by just connecting to a web page with the help of a vulnerable web browser. Click on the padlock icon (on the left from the web address) to see if the SSL certificate is valid and matches the website.
To reset your password, you need to go to the Password Recovery page and follow the instructions.
A Captcha is a randomly generated image that displays a series of letters or digits. If a user enters invalid credentials several times while trying to login to the account, captcha check will be required. The purpose of Captcha is to prevent automated logins and password cracking by brute force.
Please refer to Support Desk to create a ticket. Select the appropriate department and submit your request by pasting the error messages into the message box and attaching a screenshot(s). We will look into your issue and respond as soon as possible.
We are pleased to extend our cooperation and will be happy to provide you with the best possible experience. Weezzo offers various opportunities of mutually beneficial cooperation and earnings.
Your personal referral link can be found on the Referral and Bonus Program page.
We are pleased to hear that you wish to become Weezzo e-currency exchanger. Please complete the Business Info section of your wallet properties and then register your service on the monitoring platform.
In order to manage your email address settings go to your Profile » Emails page. Add new email address, verify it and click on the "house" icon to make this address default.
Weezzo security system detected access to your account from another country. You will receive a security PIN code to your email address that you need to enter to continue (check you mail inbox and junk/spam mail folder if you did not find the message). This measure is set by default to prevent any unauthorized access and further activities in your account.
First of all try requesting PIN again and wait for the code to arrive at least for 10-15 minutes. If the code is not received again you need to take a picture of yourself holding your identification document and attach it to your support request (sample of the photo ID). We will call you and help you to restore account access. Please note that 10 EUR account restoration fee is applied in this case. We strongly recommend using the PIN Generated by Auth Device option to avoid such situations in the future.
We are happy to offer you the opportunity to advertise your business among the Weezzo community. Available services include a business listing in the Marketplace section, joint promotions and contests as well as advertising on the Weezzo website. For more information please contact our Support Service.
This is definitely the most secure and stable method of two-factor authentication. You are not dependent on the cellular network to receive SMS codes or your email address which can be compromised. Your cell phone is always at hand which allows you to access your Weezzo account hassle-free at any time and any place of the world.
If You have a complaint to make about Weezzo, You may choose to escalate it by reviewing our Complaints Policy.
Contact Weezzo First. If a dispute arises between us, our goal is to learn about and address Your concerns and, if we are unable to do so to Your satisfaction, to provide You with a neutral and cost effective means of resolving the dispute quickly. Disputes between us regarding our Services may be reported to Support Service online via the Contact Us page at any time and by logging into the Secure Area of your Account.
It is very important that You immediately notify us if You have reason to believe any of the following activities have occurred: (i) there has been an unauthorized transaction sent from Your Account; (ii) there has been unauthorized access to Your Account; (iii) Your password or PIN has been compromised; (iv) any device You have used to access the Services has been lost, stolen or deactivated, or (v) someone has transferred or may have transferred money from Your Account without Your permission (this includes where You link Your Account with a third party platform (including a site or app), to make payments directly from that platform, but a payment was made from Your Account for a transaction via that platform that You did not make) (collectively called “Improper Account Access”). You must also immediately notify the Company if You have reason to believe that any other error has occurred on Your Accounts. In order for You to notify us immediately of any of the above events, we strongly recommend that You monitor Your Account closely on a regular basis.
We will advise You of the results of our investigation within fifteen (15) Business Days after we receive a notice from You. If we have made an error, we will correct it promptly. If more time is required, however, we will notify you that more time is required to investigate Your complaint or question. Should we decide that it needs more time, we might provisionally re-credit Your Account for the amount we think is in error within ten (10) Business Days after we receive a notice from You; so that You will have use of the E-money during the time it takes us to complete the investigation.
At the end of investigation, we will advise You of the results within three (3) Business Days. If we determine that there was no error, we will send You a written explanation and we may debit any provisional credit that was previously credited to You in relation to the alleged error. You may ask for copies of the documents that we used in our investigation.
Where we believe in our reasonable opinion that further investigation is required to ascertain more clearly the circumstances surrounding the reported Improper Account Access, we will follow the same process as set out above for such investigation.
If we discover a processing error, we will rectify the error. If the error resulted in Your receiving less money than You were entitled to, Weezzo will credit Your Account for the difference. If the error results in Your receiving more money than You were entitled to, Weezzo may debit the extra funds from Your Account. If a payment was made to Your Funding Source by way of mistake, Weezzo may correct the mistake by debiting or crediting (as the case may be) Your appropriate Funding Source(s). If the error resulted in our not completing a transaction on time or in the correct amount, we will be liable to refund any amount as a result of carrying out a defective or non-executed payment transaction and for Your losses or damages directly and reasonably foreseeably caused by this failure, unless:
  • through no fault of us, You did not have enough available funds to complete the transaction,
  • Weezzo`s system was not working properly and You knew about the breakdown when You started the transaction, or
  • circumstances beyond our control (such as fire or flood or loss of Internet connection) prevented the transaction, despite our reasonable precautions.
We will not seek to hold You liable for any unauthorized use of Your Accounts by any person provided that we are satisfied that You have not acted deliberately so as to enable any third person to gain access to Your Weezzo ID and/or password/PIN or to Your device while You are logged into the Services. We will hold You liable for unauthorized use of Your Account if we have evidence that suggests: You acted deliberately so as to enable any third person to gain access to Your Weezzo ID and/or password/PIN; You acted fraudulently; or You have with intent or gross negligence failed to comply with Your obligations to use Your Payment Instrument in the manner set out in the accepted Terms of Service.
We will not be held liable for the non-execution or defective execution of a payment transaction if You have failed to notify us of such an incorrectly executed payment transaction without undue delay, or in any event no later than within 13 months after the debit date, on becoming aware of such incorrectly executed payment transaction.
If You report that there has been an Improper Account Access related to Your Account, and there is no evidence to suggest fraud or deliberate or grossly negligent behavior by You, we will reimburse You in full for all unauthorized transactions sent from Your Account provided that You have informed us of the Improper Account Access without undue delay and in any event, no later than 13 months after the first Improper Account Access transaction was executed.

Merchant / Technical Questions

We impose restrictions for certain types of commerce mentioned in our Merchant Terms And Conditions.
Please refer to the Developers section for detailed information. Samples for different programming languages are also available. You can find the common payment links and button solutions in the Comprehensive Manual.
Sign Up for your free Weezzo account, select the Business account type and complete appropriate verification procedures. To set up your business settings check your Wallet Properties. Before you start Weezzo integration, it is recommended to study the manuals and guides of the Developer Center.
Make sure to select a Business account type. Merchant settings can be found in your Wallet Properties: Business info, Payment preferences, Payment methods, Business practice and Integration tabs. Setup merchant preferences according with your business model. Additional integration information can be found in the Developers section.
Login to your Weezzo account, find the transaction you want to refund on the My Account overview page. Find the amount you received and use the Send Money option to return funds to the client by using email address or Weezzo Wallet ID.
We impose restrictions on certain types of commerce mentioned in the Terms of Business. Please refer to these requirements as well as other Legal Agreements.
We are glad that you chose Weezzo as your financial partner! We strive to provide our Merchants with all necessary resources for fast and easy integration of our payment module. The Weezzo Developer Center contains extensive integration guides, manuals, code samples, and shopping cart plug-ins. Additionally, our technical specialists will be happy to consult and help you with the integration. If you need an end-user solution designed specifically for your business, please feel free to browse our Integration Partners section.
In order to start registering your business with Weezzo, you need to first of all complete your Company Profile and have it verified. As soon as it's done, you can move to the technical side. Wallet API settings can be found in your account's dropdown menu in the "Merchant" column, and all other necessary information is in our Developer Center.
Weezzo provides a convenient payment solution supporting various additional payment methods, including credit & debit cards, bank transfer, cash transfer systems and payment terminals, electronic and cryptocurrency, etc. Approved businesses can request the activation of these methods under the "Payment Methods" tab of the wallet properties.
As a payment method, wire transfers are available via manual receipt generation and on the Weezzo checkout pages. Merchants can find the supported banking payment options and activate the acceptance of payments from third parties under the "Payment Methods" tab of the wallet properties.
Setting up a payout project within Weezzo is one of the best ways to quickly arrange mass payments for your business from scratch. Basically, Weezzo provides all the required functionality for a successful payout project including the following features: mass payments, scheduled payments, card pre-orders as well as automation of any task via our feature-rich API. Send money with Weezzo to any email address. If the client is not registered yet, they will be able to sign up and receive the money later.
We are happy to offer the possibility to utilize Weezzo account for the purposes of setting up flexible payouts not only to clients registered with Weezzo but also to any individual or legal entity, regardless of the recipient's country and the payment amount. In this case you can use the services of online banking, cash money transfer, or any payment method available for withdrawal. Feel free to automate any task via our feature-rich API.
Absolutely! In addition to the web interface, Weezzo provides all the necessary API tools and documentation. Merchants can find a comprehensive guide, variable references and code samples in our Developer Center.
Regardless of the method of payment your client used (credit card, bank, or e-payment), the funds are accumulated on your merchant account in the Weezzo e-currency. Most of the payments you receive are instantly available for withdrawal, however, there's a security hold period for certain methods like credit cards, bank transfers, etc. Once the hold period for a payment ends, you are able to use any of the available withdrawal methods to cash out your earnings.
If you have already verified your account, completed "Business Info" section of your wallet as well as integrated Weezzo payment services, you can start requesting additional payment methods. Open the "Payment Methods" tab of your wallet properties and apply for required payment instruments. Upon reviewing of your website and business model Weezzo financial specialists will make a decision on additional payment methods activation.

Weezzo Wallets

Users are able to tweak wallet settings as well as enable/disable supported currencies in the wallet's properties. Common settings include changing the wallet title, color, available currencies, linked emails, phones and messengers.
Your Weezzo wallet identifier can be found in the list of your wallets under the wallet title as well as on the wallet settings page. It is of the form WZ123456789.
In order to fully utilize the features of the Weezzo e-wallet, we advise our clients to enable additional wallets in their account. By simply adding another wallet, you can easily divide your payments for different services, maintain separate records of your income and expenses as well as optimize your financial tasks.
Weezzo wallet services contain all the neccessary functionality required to customize the acceptance of payments. These options can be found under the "Payment Preferences" tab of the wallet properties.
In order to create additional wallets, proceed to the Wallets and Currencies section and click on the appropriate link to create a new wallet.